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We offer free shipping on orders of $75 and more excluding tax. The shipping rate for orders below $75 is $9.95. After placing your order, an email confirmation will automatically be sent to you with your unique order number and then tracking information once your order has shipped.
Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt if ordered by 12:00 noon (EST) but as we are on reduced staff, shipping orders may take longer than usual.
Please note that due to the current situation, Post Canada has revised their shipping policy:
To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, they have implemented a "Knock, Drop and Go" approach.
Delivery employees will knock or ring, choose the safest location available to leave the package and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.
Their goal is to continue providing timely and reliable service but to be safe, give their people time and manage potential challenges, they have suspended on On-time Delivery Guarantees for all parcel services, until further notice.
Your package may also be left in your mailbox including a community mailbox, if you have one. It is therefore recommended to follow the delivery of your order with the tracking number sent to you once the order is picked up by Canada Post to avoid your package remaining in your mailbox.
Thank you for your understanding and we hope you stay safe & healthy!
We know you rely on us for your beauty essentials, and although we will have very limited staff during this period, we will continue to be there to be able to answer any questions either by phone 514.687.3886 or 1.855.687.3886 or through email at [email protected]
All orders placed before 12:00 pm EST (Monday to Friday) will be ready for pickup as of the following business day. Our current Boutique hours are: Monday to Friday 10 AM to 6PM. We will advise you once your package is ready for pickup by e-mail. Your package will be ready at: Etiket 1832 Sherbrooke West Montréal H3H 1E4 514-687-3886.
We currently do not ship internationally but are working towards bringing the Etiket experience to you everywhere around the world. For more information, please e-mail us at [email protected]
Based on product availability, we may split your order into multiple shipments to make sure you receive your order as quickly as possible. In the event of such an occurrence you will not be charged any additional shipping fees.
If you prefer to order by telephone, please call us during our store hours Monday to Friday from 10 AM to 5 PM at 1 (855) 687-3886. If you reach our voicemail, please leave a message and one of our customer service representatives will return your call within 24 hours within our business hours or next business day if it is after hours.
We ask that you have the following information ready for us so we are able to help you quickly and easily:
1. Your credit card information (Visa or Mastercard)
2. The names of the products you wish to order. If you need help choosing your products, our customer service representatives have the experience and product knowledge necessary to provide you with solutions and recommendations for your skincare needs.
3. Your shipping address
All telephone orders will be processed through Moneris at the time of purchase. We do not keep your credit card information on file and the transaction is verified through a secure process.
For hygienic reasons we do not accept returns on skin care, makeup and hair care products that have been unsealed, opened and/or used. Returns are accepted on unopened, unused merchandise in the original condition and packaging within 10 days of purchase. Shipping costs must be paid by the customer. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know at [email protected]. We do not receive COD returns. Your money will be refunded within 14 business days after we receive the package.
If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed. We will accept any full-sized product for a return (no exchanges), as long as it is at least three quarters full. Please note that a doctor's note and/or photos may be required.
Most Perfume, Candles and Fragrance Products can be returned for a refund within 10 days of purchase. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). Please email [email protected] to get return authorization and approval. We highly recommend that you return the item carefully so it is not damaged upon its return. If an item is used or the packaging is damaged we can only offer a 50% refund. We do not receive COD returns. Your money will be refunded within 14 business days after we receive the package.
To qualify for a return, please contact us and return the whole bundle within 10 days of purchase. We do not accept returns on individual bundle items. The merchandise should be unopened, unused and in the original condition and packaging. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know.
All purchases, except for those mentioned above, can be exchanged or returned for store or online credit within 10 days, accompanied with the original receipt. Please contact us via email before returning anything so we may inform you where and how to make your return.
Shipping and Handling fees are not refundable.
If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed. We will accept any full-sized product for a return (no exchanges), as long as it is at three quarters full. Please note that a doctor's note and/or photos may be required.
Information listed about the products on Etiket.ca is based on information provided from the individual product manufacturer. Any claims and suggestions on Etiket.ca are supplied as information only and are in no way meant to replace the advice of a physician.
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