3 samples with every skincare order
Free shipping above 75.00
Up to 6 samples per fragrance order
Online Chat Support

FAQ

Q: I'm an existing customer. How come I can't sign into my account?

As of August 1st, 2017 we introduced a fully remodelled website using a new platform. Our new website is just the first parts of a larger initiative to focus and improve our online customer shopping experience. This transition will require existing customer account holders to re-register and create a new password. This can be done quickly and easily HERE using the same email address already associated to your account. Within minutes you will receive an email confirming your account details. For any questions or assistance please email us at info@etiket.ca.


Q: How can I track my order?

We will send you a Canada Post Tracking number by e-mail once the order is shipped. From there you may go directly to CanadaPost.ca and track your package.


Q: What are the shipping costs and delivery options?

Etiket offers free shipping on orders of $75 and more excluding tax. The shipping rate for orders below $75 is $9.95.

Priority (Overnight) shipping is available at an additional expense. Please contact us at 1-855-687-3886 or info@etiket.ca to make arrangements.

Orders are shipped and delivered Monday through Friday. Most orders are shipped within 24 hours of receipt if ordered by 12:00 noon (EST). You can expect your parcel to be delivered between 2 to 5 business days depending on where you are located in Canada.


Q: Is it possible to pick up my order at Etiket?

Of course! If you live in Montreal or plan on being here, you may always choose our Free In-Store Pick Up in the drop down menu in the Shipping section on the check out page. We will ask for your order number and photo ID when you come to pick up your order.


Q: What do I do if I forgot my password?

Our system uses your e-mail as your user name so as long as you remember your e-mail that you opened your account with you may request a new password from the login screen.

First go to the My Account screen, select "Forgot your password?". Enter the email address associated to your account and click ''Submit''. You will receive an e-mail shortly after. If you've forgotten both the e-mail and password, you may e-mail info@etiket.ca and ask for both your username and password. Those will be sent in two separate emails within the next business day.


Q: I have a question about one of the products, is there someone I may speak to?

Please contact us anytime during regular hours by phone 1-855-687-3886, by e-mail at info@etiket.ca or using our live chat feature.


Q: Do you accept phone orders?

We accept orders over the telephone simply by calling 1-855-687-3886. Read more on Telephone Orders on our Shipping & Returns page.


Q: Do you accept returns or exchanges?

We will gladly replace any item damaged during shipping or refund your original purchase price for that item once the damaged item is returned to us. We will also cover the cost of shipping the damaged item(s) back to us. Read more on our page: Shipping & Returns.


Q: If I sign up for the Etiket newsletter, what does that mean? 

You will receive information about exclusive promotions, product highlights, beauty tips and techniques through our weekly e-blasts.


Q: How do I buy a Digital Gift Card online? 

At this time, only store gift cards are available. We are sorry for any inconvenience this may cause - and we're still working hard at making this option available online as well very soon! If you live in the Montreal area, feel free to visit our boutique at 1832 Sherbrooke street West to purchase a gift card in person.


Q: Is your site secure?

Yes. We accept payments through Paypal or by credit card through Stripe Payments Processing. We take security very seriously and it is as important to us as it is to you. We do not store your credit card information once a purchase has been completed.


Q: Do I get free samples with my order?

For Skin Care & Beauty Orders: We do include samples in every skin care order and we do our best to pick something that we feel would compliment your purchase, but if you have a special request, just add it in the comments box at check out and if we have those samples, we will send them with your order.

Please remember that the purpose of samples is to allow you to see if you have any sensitivity to a product, if you like the smell (if there is one) and the texture. There is never enough product in a sample to see any results and they are not intended to replace travel-size products.

For Perfume Orders: Samples are in relation to the size of your order as follows:

For orders between $55 and $150 you may expect 3 complimentary samples
For orders between $151 and $250 you can expect 4 complimentary samples
For orders between $251 and $300 you can expect 5 complimentary samples
For all orders over $300 you can expect a minimum of 6 samples.
We cannot guarantee you will receive all the samples you request, but, depending on availability, we will do our best to accommodate all reasonable requests.

Free shipping

For orders above 75.00

10% off your first purchase!

When you sign up to our newsletter

Free in-store pickup

Order online, pickup in store

 

 

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