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Careers

We are an established and rapidly growing company that is recognized as the ultimate destination in results-oriented skin care, niche perfumes, luxury beauty products and treatment services in Montreal and on-line at Etiket.ca. Our philosophy is to source and offer a carefully edited selection of high quality, original and effective beauty products from innovators and specialists around the world. Our goal is to ensure that we offer products and services that will make a difference in the way our customers look and feel.

Our mission is to give every customer a personalized, educational and friendly experience offering results oriented skin care and treatment services, niche fragrances, and luxury beauty products.

Our philosophy is to source and offer a carefully curated selection of high quality, original and effective beauty products from innovators and specialists around the world. 

Our goal is to be Canada's most trusted curator of beauty and wellness, the new definition of modern beauty and self-care. 

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Position: Assistant Manager (Full Time) Sherbrooke Street 

Experience: 2 years minimum

Starting Date: As soon as possible

Languages: French & English

Reporting directly to the manager, the assistant manager must ensure communication between the manager and the rest of the team, provide support in terms of customer service, sales, productivity and ensure the smooth running of our high energy and busy boutique and spa. The person in this position is responsible for exemplifying Etiket’s customer service philosophy, have the ability to describe to clients the products used, offer our complimentary treatment options, and provide an exceptional experience. You will work in a fast paced, luxury spa environment and must be a team player focused on client satisfaction.

Our mission is to give every customer a personalized, educational and friendly experience offering result-oriented skincare and treatment services, niche fragrance, and luxury beauty products.

JOB DESCRIPTION

  • Consistently deliver Etiket’s outstanding customer service to all clients
  • Ensure all daily, weekly, and monthly sales and service goals and targets are met with the manager
  • Look for opportunities for improvement and communicate them to the manager
  • Support team development through coaching, motivation and challenges
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Attend all educational sessions offered including product knowledge, vendor, and leadership seminars
  • Ensure the boutique is always looking its best: visual merchandising, controlling the cleanliness of the store, replenishment of the stock and maintenance of presented products, and other related sales support tasks
  • Communicate regularly with personal clients through phone, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
  • Resolve all customer service issues and partner with management on any issues outside of guidelines
  • Proficient and accurate use of POS system and other software as required, updating customer database
  • Comfortable with administrative duties (cashing up, inventories, etc), opening/closing the store
  • Comfortable assisting with special and ad-hoc requests, which may go beyond usual responsibilities
  • Expect to work around 40 hours a week and to work on both weekdays and weekends.

IDEAL CANDIDATE

We are looking for someone that is passionate about beauty; skincare first, a love of fragrance, and a knowledge of makeup. You like to advise and share your expertise and your passion for skin care with a loyal and informed clientele. You speak and write impeccable French and have a professional knowledge of English. You are able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision. Prior retail sales experience in a luxury environment preferred. Successful candidates will be required to provide proof of full vaccination against COVID-19 prior to the first day of work.

If you have these qualities and want to join the Etiket team, we want to meet you! Please read the job description carefully, and if you feel you could excel in the role, email your CV and covering letter to [email protected].

Please make sure you include a covering letter with your CV explaining why you would like to work for Etiket and what you feel you could bring to the team. Please note that we receive many applications for every role, so we are only able to respond to candidates who have been selected for interviews. Please no phone calls and no recruiters.

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Position: Bilingual Customer Care Specialist - Head Office

Experience: 2 years minimum

Starting Date: As soon as possible

Languages: French & English

Today the term “customer service” has become a synonym for exactly the opposite. We do things the old-fashioned way at Etiket, we talk to our customers, with a person on the end of the phone who understands the products we are selling and cares about helping our customers make informed choices. We aim to exceed customer expectations at every stage of the shopping process through our extensive product knowledge, our attention to detail, and unparalleled customer service. With new products and brands being added continuously, new technologies and platforms being introduced, we are looking for individuals who have the confidence to learn on the job and develop new ideas to keep Etiket.ca at the forefront of the digital domain.

We are looking for a candidate that is responsible for ensuring the highest levels of customer service to our customers at all times and via every communication channel. You will work in a fast-paced environment and must be a team player focused on client satisfaction. You will have the opportunity to gain excellent hands-on experience, which will broaden as the team grows. You must be perfectly bilingual (written and spoken). This role requires advanced written communication skills in both English and French as most customer interactions are through email and chat.

The Customer Care Specialist will be responsible for all online customer and retail service inquiries, with a focus on being proactive and engaging. This position, being customer-centric, will be empowered to handle customer issues including online research, orders, and post purchase experience. You will also have a well-rounded understanding of Content Management Systems (CMS) and/or Ecommerce Platforms, inventory management, shipment tracking software, and a general understanding of E-Commerce and retail sales.

JOB DESCRIPTION

We are looking for someone who has fabulous people skills and the ability to deliver an inspirational experience to each and every customer you speak with. Key elements of your role will include:

  • Responsible for managing a wide variety of customer requests and queries by online chat, email, telephone, or our growing social media channels.
  • Relating to and understanding customer questions and queries delivering excellent service and knowledge on product information.
  • Help our customers receive an effortless shopping experience, while providing guidance on finding the right product to suit their beauty needs.
  • Return authorization
  • Proactive outbound calling
  • Customer advocate for online and retail customers
  • Promptly resolve all customer issues including outstanding orders
  • Respond to voice messages within the same business day and to emails within 24 hours
  • Respond to social media customer-related issues when needed
  • Own the customer service process, including being empowered to serve customers immediately, within reason
  • Understand the LightSpeed CMS, specifically about customers, orders, shipment tracking, returns, refunds, and fraud
  • Work with distribution center team to research any issues with inventory, partial returns, new orders, shipping, etc.
  • Investigate fraudulent orders
  • Understand the products and categories; develop expertise on products
  • Maintain a positive outlook when dealing with customers, while being empathetic to their needs
  • Communicate relevant customer feedback to internal parties to ensure continuous improvement in terms of logistics, product quality, site experience, etc.
  • Build strong relationships across our Head Office Team to drive the best results for our Customer Service function.

IDEAL CANDIDATE

  • Minimum of 2+ years’ experience in customer service, preferably in an online beauty retail environment
  • Excellent verbal and written communication skills in both French and English
  • Ability to work under pressure in a fast-paced environment and resolve conflicts
  • Confident and articulate
  • Good understanding of beauty and fragrance brands
  • Proficient user of IT systems, both customer service specific and windows packages
  • Ability to exceed customer expectations
  • Excellent listening skills
  • Hardworking and passionate
  • Full-time (40h), Monday-Friday
  • Successful candidates will be required to provide proof of full vaccination against COVID-19 prior to the first day of work.

If you have these qualities and want to join the Etiket team, we want to meet you! Please read the job description carefully, and if you feel you could excel in the role, email your CV and covering letter to [email protected].

Please make sure you include a covering letter with your CV explaining why you would like to work for Etiket and what you feel you could bring to the team. Please note that we receive many applications for every role, so we are only able to respond to candidates who have been selected for interviews. Please no phone calls and no recruiters.

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Position: Ecommerce Manager – Head Office

Experience: 2 years minimum

Starting Date: As soon as possible

Languages: French & English

Recognized as the ultimate destination in results-oriented skin care, niche perfumes, luxury beauty products and treatment services in Montreal, we are seeking a dynamic and experienced Ecommerce Manager for our expanding team.  

Reporting to the President, the E-commerce Manager is a key member of the marketing and e-commerce team and is responsible for overseeing the day-to-day ecommerce business through helping to improve user experience and enhancing the online platform in line with our brand ethos. Responsible for the achievement of the sales and gross margins plans of the online store, this individual will provide an online experience that surpasses the customer's expectations.

Working closely with all departments, both in-house and brand partners, you will implement best practice end-to-end from product selection to customer delivery and order follow-up. You will work across all aspects of the ecommerce business from budgets, digital marketing, CRM, analysis, and logistics.

This candidate must be highly motivated, an adaptable strategic thinker who is able to work independently and as part of a team. The individual should be pragmatic, and solutions orientated and an enthusiastic brand partner.  A minimum of 2 years’ experience in the digital beauty sector is preferred and knowledge of application technology.

JOB DESCRIPTION:

  • Enhance the online store performance through site analysis and metric reviews. Review analyses with other members of management team to plan future online activities.
  • Define strategy to improve the online experience by ensuring the key tools on the sites are effective and are assisting the sales conversion process with respect to navigation and search.
  • Accountability for implementation of budgets and targets as well as forecasting and working on building out and defining KPIs across key channels.
  • All aspects of website development – working closely with website designers and developers to improve website design
  • Day-to-day website tasks such as merchandising, customer experience, logistics, product upload and customer service including onsite sales and promotions, relevant communication strategy / email calendar.
  • Adhering to the Etiket brand guidelines, creative direction, ethos and tone of voice in all internal and external communication
  • Coordinate with our Marketing Director to support Etiket’s marketing messages, product launches, initiatives, and events through all our social media channels. Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
  • Work with our digital marketing agency to develop and execute strategies and online initiatives (PPC, UPC) and optimizing SEO, SEM, and SMM.
  • Liaise with customer service enquiries with customer service team to resolve customer service enquiries.


IDEAL CANDIDATE:

  • At least 2 years of relevant experience in a similar function, preferably at a Canadian e-commerce company; you round off your professional achievements by at least a bachelor's degree
  • You are well organized and feel comfortable steering several key projects with different stakeholders while acting as an owner & facilitator
  • Strong analytical skills and a results-oriented mentality, with a strong drive to get things done and a high ability to work independently
  • You can provide well thought through solutions based on data analysis while considering the 'bigger picture'
  • You seek out areas for continuous improvements of our performance, processes and workflows by challenging the status quo, both in terms of quality and efficiency
  • Bilingual
  • Successful candidates will be required to provide proof of full vaccination against COVID-19 prior to the first day of work.

If you have these qualities and want to join the Etiket team, we want to meet you! Please read the job description carefully, and if you feel you could excel in the role, email your CV and covering letter to [email protected].

Please make sure you include a covering letter with your CV explaining why you would like to work for Etiket and what you feel you could bring to the team. Please note that we receive many applications for every role, so we are only able to respond to candidates who have been selected for interviews. Please no phone calls and no recruiters.

 

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Job Title: Aesthetician (Part-time or Full-time) - Sherbrooke Street 

Experience: Minimum of 3 years

Starting Date:  January 2022

Languages: French & English

Recognized as the ultimate destination in results-oriented skin care and treatment services, niche perfumes, and luxury beauty products in Montreal, we are seeking a dynamic and experienced Aesthetician for our Sherbrooke Street boutique and spa. At Etiket, we are about expert, honest advice in all areas of skincare, fragrance and makeup. Our clients expect the highest level of service and knowledge.

Our Aestheticians are trained to learn about our client’s skin and to choose the products and regimen that will allow the greatest results. The person in this position is responsible for exemplifying Etiket’s customer service philosophy, have the ability to describe to clients the products used, offer our treatment options, and provide an exceptional experience. You will work in a fast paced, luxury spa environment and must be a team player focused on client satisfaction.

JOB DESCRIPTION

  • Consistently deliver Etiket’s outstanding customer service to all clients
  • Perform facials, medical peels and other skin therapies and treatments
  • Recommend and sell skin care products
  • Conduct skin care consultations for clients and recommend a comprehensive treatment plan
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Attend all educational sessions offered including product knowledge, vendor, and leadership seminars
  • Ability to work with a knowledgeable, sophisticated clientele

  • Ability to pair products with client's needs through product knowledge
  • Available to work flexible hours, weekends and holidays

  • Strong communication skills (verbal and written) in both French and English
  • Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business. This is one of the most important areas at Etiket in our Spa area.

IDEAL CANDIDATE

  • A minimum of 3 years’ experience in a Medical spa or high end spa environment.
  • Formal training from a recognized aesthetics program.
  • Aesthetics certification from a recognized college or institution

  • Experience with HydraFacial, SkinCeuticals, Tata Harper
  • Computer proficiency.
  • Successful candidates will be required to provide proof of full vaccination against COVID-19 prior to the first day of work.

We are looking for someone that is passionate about beauty and skincare. You like to advise and share your expertise and your passion for skin care with a loyal and informed clientele. You speak and write impeccable French and have a professional knowledge of English. You hold a diploma as an aesthetician. You are able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Prior experience in a luxury retail environment, spa or medical spa preferred.

If you have these qualities and want to join the Etiket team, we want to meet you! Please read the job description carefully, and if you feel you could excel in the role, email your CV and covering letter to [email protected].

Please make sure you include a covering letter with your CV explaining why you would like to work for Etiket and what you feel you could bring to the team. Please note that we receive many applications for every role, so we are only able to respond to candidates who have been selected for interviews. Please no phone calls and no recruiters.

 

 

 

 

 

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