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Careers

We are a young and rapidly growing company that is recognized as the ultimate destination in results-oriented skin care, niche perfumes, luxury beauty products and treatment services in Montreal and on-line at Etiket.ca. Our philosophy is to source and offer a carefully edited selection of high quality, original and effective beauty products from innovators and specialists around the world. Our goal is to ensure that we offer products and services that will make a difference in the way our customers look and feel.

Our mission is to give every customer a personalized, educational and friendly experience offering result-oriented skincare and treatment services, niche fragrance, and luxury beauty products.

Current Positions Available: 

Assistant Store Manager 

We are seeking a dynamic and experienced Assistant Manager for our Sherbrooke Street boutique. At Etiket, we are about expert, honest advice in all areas of skincare, fragrance and makeup. Our clients expect the highest level of service and knowledge.

Reporting directly to the manager, the assistant manager must ensure communication between the manager and the rest of the team, provide support in terms of customer service, sales, productivity and ensure the smooth running of our high energy and busy boutique. The person in this position is responsible for exemplifying Etiket’s customer service philosophy, have the ability to describe to clients the products used, offer our complimentary treatment options, and provide an exceptional experience. You will work in a fast paced, luxury spa environment and must be a team player focused on client satisfaction.

JOB DESCRIPTION

  • Consistently deliver Etiket’s outstanding customer service to all clients
  • Ensure all daily, weekly, and monthly sales and service goals and targets are met with the manager
  • Look for opportunities for improvement and communicate them to the manager
  • Support team development through coaching, motivation and challenges
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Attend all educational sessions offered including product knowledge, vendor, and leadership seminars
  • Ensure the boutique is always looking its best: visual merchandising, controlling the cleanliness of the store, replenishment of the stock and maintenance of presented products, and other related sales support tasks
  • Communicate regularly with personal clients through phone, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
  • Resolve all customer service issues and partner with management on any issues outside of guidelines
  • Proficient and accurate use of POS system and other software as required, updating customer database
  • Comfortable with administrative duties (cashing up, inventories, etc), opening/closing the store
  • Comfortable assisting with special and ad-hoc requests, which may go beyond usual responsibilities
  • Expect to work around 40 hours a week and to work on both weekdays and weekends.

 

IDEAL CANDIDATE

We are looking for someone that is passionate about beauty; skincare first, a love of fragrance, and a knowledge of makeup. You like to advise and share your expertise and your passion for skin care with a loyal and informed clientele. You speak and write impeccable French and have a professional knowledge of English. You are able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision. Prior retail sales experience in a luxury environment preferred.

If you have these qualities and want to join the Etiket team, we want to meet you! Please read the job description carefully, and if you feel you could excel in the role, email your CV and covering letter to RH-HR@etiket.ca.

Please make sure you include a covering letter with your CV explaining why you would like to work for Etiket and what you feel you could bring to the team. Please note that we receive many applications for every role, so we are only able to respond to candidates who have been selected for interviews. Please no phone calls and no recruiters.

 

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