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We are a young and rapidly growing company that is recognized as the ultimate destination in results-oriented skin care, niche perfumes, luxury beauty products and treatment services in Montreal and on-line at Etiket.ca. Our philosophy is to source and offer a carefully edited selection of high quality, original and effective beauty products from innovators and specialists around the world. Our goal is to ensure that we offer products and services that will make a difference in the way our customers look and feel.
Our mission is to give every customer a personalized, educational and friendly experience offering result-oriented skincare and treatment services, niche fragrance, and luxury beauty products.
At Etiket.ca we are more than just pioneers in on-line beauty, we are a group of individuals with a shared goal of excellence, innovation and integrity underlying all we do. Our goal it to become the ultimate on-line destination in results-oriented skin care, niche perfumes, and luxury beauty products in Canada. Established in March 2012, Etiket.ca offers the online customer unlimited access to the best in medical grade and natural skin care, world-renowned perfumes and luxury beauty products.
Today the term “customer service” has become a synonym for exactly the opposite. We do things the old-fashioned way at Etiket, we talk to our customers, with a person on the end of the phone who understands the products we are selling and cares about helping our customers make informed choices. We aim to exceed customer expectations at every stage of the shopping process through our extensive product knowledge, our attention to detail, and unparalleled customer service. With new products and brands being added continuously, new technologies and platforms being introduced, we are looking for individuals who have the confidence to learn on the job and develop new ideas to keep Etiket.ca at the forefront of the digital domain.
We are looking for a candidate that is responsible for ensuring the highest levels of customer service to our customers at all times and via every communication channel. You will work in a fast-paced environment and must be a team player focused on client satisfaction. You will have the opportunity to gain excellent hands-on experience, which will broaden as the team grows. You must be perfectly bilingual (written and spoken). This role requires advanced written communication skills in both English and French as most customer interactions are through email and chat.
The Customer Care Specialist will be responsible for all online customer and retail service inquiries, with a focus on being proactive and engaging. This position, being customer-centric, will be empowered to handle customer issues including online research, orders, and post purchase experience. You will also have a well-rounded understanding of Content Management Systems (CMS) and/or Ecommerce Platforms, inventory management, shipment tracking software, and a general understanding of E-Commerce and retail sales.
We are looking for someone who has fabulous people skills and the ability to deliver an inspirational experience to each and every customer you speak with. Key elements of your role will include:
Experience & Other Requirements
Qualified applicants should email their covering letter and resume to RH-HR@etiket.ca. You will be contacted for an interview if we believe you are the right fit. No phone calls please.
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